Delivery Information

All products on ateljedolenc.com are guaranteed to be delivered within 7 to 35 days worldwide delivery via EMS

All foreign letters will be send registered with tracking number that you may track on-line

Time of delivery depends on the shipping country but no longer than 50 days

If you buy any product through the site, you are protected if you don't receive your order on time.

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)

3. Other exceptional circumstances outside the control of ateljedolenc.com